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Store Policies

By accessing this site or by placing an order with SharpTek Supply through any means you accept these terms of use. Please read this agreement carefully before accessing this web site. By accessing the site, or by placing an order through any means, you agree to be bound by the terms and conditions below. If you do not wish to be bound by these terms and conditions, you may not access or use this site or place an order through any means. 

THE NOTICES ON THIS PAGE ARE SUBJECT TO CHANGE WITHOUT NOTICE. YOU MUST REVISIT THIS PAGE OFTEN TO LEARN OF CHANGES



Your use of this site or you placing an order through any means following any such change constitutes your agreement to follow and be bound by the Terms of Use as changed.

All the content on this site is Copyright 2009-2014 MBH Holdings, LLC All rights reserved.

Terms of Sale 

1. Payments

All prices are in US Dollars, and orders are not binding until  payment has been accepted and verified.  We accept all major credit cards including Visa, MasterCard, Discover, and American Express; PayPal, and Google Checkout.  We also accept payment using a Money Order, Certified or Personal Check, which can be arranged by contacting customer support, however your order will be held until the payment has cleared, or 3-7 business days in most cases.

2. Shipping

Average Ground Shipping Times are not guaranteed, although we typically carry stock across all distribution centers, some orders may take up to 5 business days based on regional availability. For guaranteed transit times, please contact us. Most orders placed on normal business days (non-US holidays), Monday through Friday before 5PM ET, generally ship the same day unless the item is back-ordered, in which case you will be notified by email within 24 hours of placing that order.  Back-ordered items, although rare, can take from one to fourteen business days to be fulfilled.  

SharpTek Supply ships packages using UPS, FedEx and United States Postal Service.  Although in nearly all cases we use the carrier you select in checkout, we reserve the right to use a different carrier of equal timeliness of delivery, should the need arise (ie if you provide a PO box and request service with UPS, we will use USPS if we cannot contact you to get a non-PO address).  Not all shipping rates are guaranteed - in some rare cases, shipping charges quoted in checkout may be less than the actual cost of shipping due to reasons out of our control - SharpTek reserves the right to charge you the additional incurred fees.  SharpTek is not responsible or liable for delays caused by any of the carriers we use, and are not responsible or liable for damages caused to products in transit, or products lost in transit.

International Shipping

International shipping charges calculated at checkout are not always accurate.  SharpTek Supply reserves the right to bill international customers for any shipping charges that may be greater than the amount paid by the customer for shipping at the time of checkout. SharpTek Supply is not responsible for carrier broker fees or government-imposed taxes for international orders, it is the sole responsibility of the customer to pay for these fees.

3. Warranties

SharpTek Supply retains the exclusive and sole right to validate all warranty claims.  If there is a claim, customer must obtain a return merchandise authorization number by contacting customer support  and send product back with shipping prepaid - shipping will not be covered.  Products returned without authorization will be refused and sent back to the customer.  Warranty is void if product has been abused, accidentally or intentionally damaged or modified; operated or maintained contrary to the instructions in the operating manual, used with non-food products.  We reserve the right to repair or replace items returned under warranty at our option.

4. Returns

SharpTek Supply retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. In order to obtain a refund or exchange, prior approval must be given by SharpTek.  Please obtain a return authorization number by contacting customer support.

Generally, SharpTek Supply will consider returns within thirty (30) days of purchase. Refunds and exchanges are for the cost of product only; shipping and handling charges are not refundable. SharpTek Supply issues refunds generally within 72 hrs of receiving the returned item, once we verify that it is in re-sellable condition.  At SharpTek's sole discretion, SharpTek may impose up to twenty-five percent (25%) restocking fee on items returned.

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on SharpTek Supply's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

    1. modify or copy the materials;

    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

    3. attempt to decompile or reverse engineer any software contained on SharpTek Supply's web site;

    4. remove any copyright or other proprietary notations from the materials; or

    5. transfer the materials to another person or "mirror" the materials on any other server.

  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by SharpTek Supply at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on SharpTek Supply's web site are provided "as is". SharpTek Supply makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, SharpTek Supply does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall SharpTek Supply or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on SharpTek Supply's Internet site, even if SharpTek Supply or a SharpTek Supply authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on SharpTek Supply's web site could include technical, typographical, or photographic errors. SharpTek Supply does not warrant that any of the materials on its web site are accurate, complete, or current. SharpTek Supply may make changes to the materials contained on its web site at any time without notice. SharpTek Supply does not, however, make any commitment to update the materials.

6. Links

SharpTek Supply has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by SharpTek Supply of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

SharpTek Supply may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to SharpTek Supply's web site shall be governed by the laws of the State of Maryland, USA, without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site. 



9.  OEM Part Numbers

ORIGINAL EQUIPMENT MANUFACTURER (OEM) PART NUMBERS ARE GIVEN AS A REFERENCE TOOL ONLY.  NO INFERENCE OR IMPLICATION, BEYOND THAT OF A USEFUL REFERENCE TOOL, SHOULD BE TAKEN NOR IS INTENDED.  THE PRODUCTS CONTAINED IN THIS CATALOG ARE SELECTED BY SHARPTEK SUPPLY AS REPLACEMENT PARTS FOR THE IDENTIFIED ORIGINAL EQUIPMENT.  THESE REPLACEMENT PARTS ARE NOT AUTHORIZED, SPONSORED OR ENDORSED BY THE OEM.  ALL OEM NAMES MENTIONED IN THIS WEBSITE ARE REGISTERED TRADEMARKS.


10. Privacy Policy

Information we collect

We collect information from you when you register on our site, place an order, respond to an email, or participate in other features of our website.  When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information.  SharpTek Supply uses a third party (Google Analytics) to enhance your experience by gathering data such as browser version, operating system, geographic location, and other non individually identifiable information.  Google Analytics may store data or use cookies on our behalf; however, we do not share information that would enable them to identify you individually.  You may choose to not accept cookies from our website by changing the settings within your browser, or obtaining instructions on how to do so by contacting your browser's technical support staff.


Is your personal information secure?
All information collected during checkout is securely transmitted using SSL (Secure Sockets Layer) Encryption.  Your personal data is only accessible by a small number of people who have special access rights to our systems, and are required to keep this information confidential.

How do we use your information?
To better service you in responding to your requests
To expeditiously access your transactions
To deliver the most relevant content and product offerings that fit your needs

Do we share information we collect with outside parties?
We do not sell, trade or otherwise transfer your information to outside parties, excluding website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. 

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